CUSTOMER PRIVACY NOTICE - CHOOSE NATURE CIC (TA Badger Forest School)

Registered name: Choose Nature CIC

We are registered with the Companies House: Reference number: 13163877

We are registered with the ICO (Information Commissioners Office) under registration reference: ZB255030

We are the controller of your personal data. For more information on controllers and their responsibilities please see ICO’s guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information…

  •       Contact details

  •         What information we collect, use, and why

  •        Lawful bases and data protection rights

  •         Where we get personal information from

  •         How long we keep information

  •         Who we share information with

  •         How to complain

You can Contact us here

What information we collect, use, and why -

We collect or use the following information to provide services and goods, including delivery and third party referrals:

·         Names and contact details

·         Gender

·         Pronoun preferences

·         Addresses

·         Date of birth

·         Emergency contact details

·         Next of kin details

·         Photographs or video recordings

·         Service use history

·         Right to work information

·         Health information (including medical conditions, test results, allergies, medical requirements and medical history)

·         Dietary information (including allergies and health conditions)

·         Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

·         Information about work, home and living conditions

·         Information about support requirements

·         Information about lifestyle, interests or personal history

·         Criminal offence data

·         Records of meetings and decisions

·         Information about income and financial needs for funding or personal budget support

·         Payment details (including card or bank information for transfers and direct debits)

·         Website user information (including user journeys and cookie tracking)

·         Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery and third party referrals. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information

We collect or use the following information to receive donations or funding and organise fundraising activities:

·         Names and contact details

·         Addresses

·         Payment or banking details

·         Donation history

·         Visitors to our stores and website

We also collect or use the following special category information to receive donations or funding and organise fundraising activities. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information

We collect or use the following personal information for service updates or marketing purposes:

·         Names and contact details

·         Addresses

·         Marketing preferences

·         Recorded images, such as photos or videos

·         Donation history

·         Records of consent, where appropriate

We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information

We collect or use the following personal information for research or archiving purposes:

·         Names and contact details

·         Addresses

·         Recorded images, such as photos or videos

·         Purchase history

·         Records of consent, where appropriate

We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information

We collect or use the following personal information to comply with legal requirements:

·         Name

·         Contact information

·         Identification documents

·         Financial transaction information

·         Any other personal information required to comply with legal obligations

·         Health and safety information

·         Safeguarding information

·         Criminal offence data

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information

We collect or use the following personal information for recruitment purposes:

·         Contact details (eg name, address, telephone number or personal email address)

·         Date of birth

·         National Insurance number

·         Copies of passports or other photo ID

·         Employment history (eg job application, employment references or secondary employment)

·         Education history (eg qualifications)

·         Right to work information

·         Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

·         Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

·         Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·         Names and contact details

·         Address

·         Payment details

·         Account information

·         Purchase or service history

·         Video recordings of public areas

·         Audio recordings of public areas

·         Video recordings of private or staff only areas

·         Audio recordings of private or staff only areas

·         Witness statements and contact details

·         Customer or client accounts and records

·         Information relating to health and safety (including incident investigation details and reports and accident book records)

·         Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

·         Racial or ethnic origin

·         Health information 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·         Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·         Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·         Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·         Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·         Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·         Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·         Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data -

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·         Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·         Legitimate interest – we’re collecting or using the information because it benefits the person, our organisation or someone else, without causing an undue risk of harm to anyone.

·         Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Where we get personal information from:

·         Directly from you

·         Regulatory authorities

·         Family members or carers

·         Other health and care providers

·         Social services

·         Charities or voluntary sector organisations

·         Schools, colleges, universities or other education organisations

·         Councils and other public sector organisations

·         already listed

How long we keep information - please request to see our Retention Policy

All such retention will be subject to the implementation of appropriate technical and organisational measures to protect the rights and freedoms of data subjects, as required by the GDPR UK laws.

For more information on how long we store your personal information or the criteria we use to determine this please contact us. 

Who we share information with -

Others we share personal information with

·         Organisations we need to share information with for safeguarding reasons

·         Legal bodies or authorities

·         Relevant regulatory authorities

·         Organisations we’re legally obliged to share personal information with

How to complain -

If you have any concerns about our use of your personal data, you can make a complaint to us using the following complaint procedure:

Methods available for individuals to make a complaint to us (to the DCO) via -

  • Email: clairewhalley@badgerforestschool.co.uk

  • Telephone (working hours): 07514325663

  • In person: at a pre-agreed date, time and location (please note this conversation will be recorded and used as evidence in the process).

  • Post: 4 Marshall Avenue, Wadebridge, Cornwall. PL276BB.

Acknowledge of receipt -

  • We will respond within 30 days in writing of receiving any complaint (by any of the aforementioned methods) made.

  • If in the event of staff absence, the DSL/DDSLs will respond in the interim.

Without undue delay, take appropriate steps to respond to and investigate complaints -

  • Where necessary, we might require further information to aid in investigate (this might include: supporting information, reference numbers, proof of ID, power of attorney).

  • We might require further information gathering, such as: look at all facts and information shared fairly and accurately; speaking to the relevant individuals and/or members of staff/volunteers involved; compare information we hold to the information given in the complaint; check our working policies and procedures; seek support from the directors board.

  • Will take into the consideration of legal frameworks, safeguarding and ethics

Inform of updates and outcomes about complaints

  • Without undue delay we will let the complainant know of the outcome.

  • We will endeavour to reflect, review and if necessary, action to change our activities, policies or procedures to improve our service and provisions.

Recording our actions

  • Log date complaint received

  • Log date of acknowledgement

  • Retain information as required (see our Retention Policy)

  • Log any other relevant information gathering/conversations

  • Log and share outcome of complaint

  • Log and share actions taken after the complaints process

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Cookie Policy

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Last updated: November 2025